KECOMSOFT 
$8 per agent / hour
Email, chat, voice and social. Your tone, your tooling, your SLAs.
Support your customers actually thank you for
Kecomsoft runs dedicated support, engineering, VA and HR teams for US companies — on your hours. Live in weeks, not quarters.
What an agent costs
One published rate. No setup fee, no minimum term, and nothing that appears on the invoice later.
Customer support
Included in every hourly rate
The same agent every day, not a rotating pool Your hours: Monday to Friday, 8:00 AM – 5:00 PM CST English and bilingual talent, no hidden surcharge Recruiting, training and sick cover included Works inside your tools, with access you control A named contact you can call, not a ticket queue
Our cost vs hiring in the US
Aligned with US business hours, fluent English and bilingual talent, at a predictable fraction of US in-house hiring cost.
| Model / Staffing | Working Hours | Hourly Rate | Included / Key Differences |
|---|---|---|---|
Kecomsoft (Dedicated Team) | Mon–Fri, 8:00 AM – 5:00 PM CST (Real-time alignment) | $8 – $13 / hr | Dedicated agent, fluent English / bilingual talent, recruitment, management, zero setup fee, no long-term lock-in |
| US Domestic In-House | Standard US Business Hours | $26 – $39 / hr | Base wage + recruitment agency fees, healthcare, 401(k), payroll taxes, office space & equipment |
US domestic fully-loaded cost includes median US support wage ($20–$28/hr base) plus standard 30–40% benefits, payroll taxes, recruiting overhead and facilities. Kecomsoft rates are fully transparent, with all management and bilingual capabilities included.
Services
Five functions you can hand over, each with its rate published.
Customer support
Email, chat, voice and social. Your tone, your tooling, your SLAs.
Learn moreIndustries
We already know your tooling, your peak season and your compliance rules.
E-commerce and retail
Peak season without panic hiring. WISMO, returns and refunds handled.
Learn more
Live in weeks, not quarters
Three steps. You stay in control of quality the whole way.
- 1
We map the work
Volumes, channels, tooling and what good looks like. No guesswork on scope.
- 2
We staff and train
We recruit against your profile and train on your product, not on a generic script.
- 3
We run and report
Daily queues, weekly quality reviews and a monthly report you can take to your board.
Why partner with us?
US business hours (CST)
Real-time alignment with your US business hours (Monday through Friday, 8:00 AM – 5:00 PM CST). No time lag, no communication friction.
Genuinely bilingual agents
Professional agents with fluent English and strong cultural affinity, working across customer support, engineering, day-to-day assistance and people operations.
Reliable, and still fast
Structured processes and strict KPI monitoring, combined with flexible team scalability — from starter cells of 5 FTEs to enterprise scale.
Costs less, without cutting corners
Agent-hour rates that cut what you spend without cutting the controls: dedicated people, least-privilege access and signed confidentiality, the same on every account.
Ready for your security review
Handling US customer data from overseas is a compliance question before it is a price question. We would rather answer it up front.
Access on a need-to-know basis, reviewed and logged Signed confidentiality at company and agent level Documented offboarding the day someone leaves the account
Common questions
How quickly can a team be live?
For a standard support queue, weeks rather than months. Complex or regulated work takes longer because the training does, and we will say so rather than promise a date we cannot hold.
Are agents dedicated to us or shared?
Dedicated. Shared agents are cheaper and it shows in the first week: they cannot hold product knowledge for several clients at once.
What happens when an agent leaves?
We backfill and retrain at our cost, and access is revoked the same day. Attrition is our problem to absorb, not yours to manage.
Do you work in our tools or yours?
Yours. Your helpdesk, your CRM, your knowledge base. You keep the data and the history if we ever part ways.
How is quality measured?
Against the metrics you already use, agreed before we start. We review a sample of contacts weekly and share the scoring, including the bad ones.
Your plan and rates in 48 hours
Send us your volumes, channels and hours. We will deliver tailored bilingual agent profiles and exact rates within one business day.
Let's talk