KECOMSOFT This policy explains what Kecomsoft does with the personal information you give us through this website. It is written to describe what actually happens, not to cover every eventuality: if something here does not match what you experience, tell us and we will fix the policy or the website.
Who we are
Kecomsoft is a dedicated customer operations and staffing company. Our teams operate in United States business hours (Monday through Friday, CST) for clients based in the United States. Kecomsoft is the service brand of a parent group, and it is that group that operates our mailboxes and answers correspondence — which is why our contact address is on a different domain from this website. Write to sales@gr340.com about anything in this policy or to exercise any of the rights below.
What we collect, and only when you send it
We do not collect anything just because you visit. There is no analytics. Apart from the advertising measurement described in our cookie policy — which until you accept sets no cookies, and which carries the click identifier of the ad you came from across the pages of this site so that a contact can be matched to it — nothing follows you from page to page or from one visit to the next. One request does leave your browser when you open the front door — it asks an outside service which country your IP address is in, so the page can open in your language — and it is explained in full in our cookie policy; it does not pass through our servers and nothing about it is stored. Apart from what we note when you tap the phone or the WhatsApp link, explained in full in our cookie policy, the only personal information we hold is what you type into our contact form and send:
Contact form: your name and surname, your company, your email address, your phone number, which service you are asking about, roughly how many people you need, and the message you write. The phone number is required — the system that receives the enquiry will not accept it without one.
What we use it for
For the reason you sent it, and for one more thing that we list here rather than bury:
To reply to your enquiry, prepare a quote and, if you become a client, run the service you hire. To keep a record of the consent you gave when you sent the form, which is the reason we are allowed to hold the rest. To measure advertising, if you arrived from one of our ads: the fingerprint described in section five tells Google that a contact happened, so we know which ad paid for it. It is the one use that is not the reason you wrote to us, and that is exactly why it is listed here and why it stays off until you accept.
Why we are allowed to hold it
Everything above has a reason we are permitted to keep it, and it is one of these four:
Your consent, given by ticking the box before you send a form. You can take it back whenever you want — see what you can ask us to do, below. Steps taken at your request before there is a contract: preparing a quote, agreeing scope, arranging a call. Performing a contract, once you are a client and we are running the service you hired. A legal obligation, for the records that tax law requires us to keep for a set number of years.
What we never do with it
We do not sell it, rent it or trade it. Not to anyone, not ever. We do not sell or hand your details to advertisers, and nothing you write in a form is used to build an advertising profile of you. We use the Google Ads tag in consent mode. Until you accept in Cookie choices (at the foot of every page), it stores no cookies and only sends anonymous signals, to measure whether a visit that came from one of our ads ends in contact. If you arrived from one of our ads, the form you send also notes which ad it was and what you searched for. When you send the form, your email address and phone number are turned into an irreversible fingerprint (SHA-256) inside your own browser, and that fingerprint — never the address or the number themselves — is passed to Google to check whether the conversion was real. Until you accept, Google does not use it. We do not send you marketing you did not ask for.
Where it goes, and who can see it
When you send the contact form, your message goes into a customer management system that our parent group already runs for its other websites. It is the group’s own system, not a public database, and each message is tagged with the brand and country it came from so it reaches the right team. The people who read it are those at Kecomsoft and at the group who need it for the reason you wrote in: the sales team that answers enquiries, and nobody else. If you write to us from the United States or anywhere else, your information is securely processed by our international operations team. We do not pass what you send us to anyone outside the group. Two things do reach companies outside it. The first is the fingerprint of your email address and your phone number described in section five — it is derived in your own browser and passed to Google to check a conversion, and until you accept advertising measurement Google does not use it. The second has nothing to do with what you write: when you open the front door of the site, your browser asks geojs.io which country your IP address is in, so the page can open in the right language. That request goes from your browser straight to them, never through our systems, and we neither see nor store your IP address. Our cookie policy explains it in detail. When we work inside a client’s own systems, the client’s data stays in the client’s systems and their policy governs it, not this one.
How we protect it
Plainly, and without claiming more than we have:
The site is served over an encrypted connection, and so is the form when you send it. Access is on a need-to-know basis. The people who read your message are the ones who need it to answer you, and nobody else. Confidentiality is signed at company level and at agent level. The site accepts no file uploads on purpose, so there is nothing of yours sitting on a server beyond what you typed into a form. We do not hold a security certification today — no ISO 27001, no SOC 2 report. We would rather say that here than let you assume otherwise. If your procurement team needs one, raise it on the first call.
How long we keep it
Enquiries that do not turn into a conversation: up to twelve months, then deleted. Client records: for as long as the relationship lasts, and afterwards only for as long as the law requires us to keep them.
What you can ask us to do
Write to the address in section one and tell us what you want. We will answer within thirty days, and we will not ask you to justify yourself:
A copy of what we hold about you. A correction, if something is wrong. Deletion. If you are not a client and we have no legal obligation to keep it, we delete it. Withdrawal of the consent you gave. It does not undo what we did before you withdrew it, but it stops everything after. A copy in a portable format, if you would rather take it somewhere else. An objection to one particular use of it. Tell us which one and we stop that use, unless a law requires us to continue.
If you live in the United States
Several states — California, Virginia, Colorado, Connecticut and others — give residents rights over their personal information, including the right to know what is held, to have it deleted, and to opt out of it being sold or shared. Those rights are already how we operate for everyone, whatever state you are in: we do not sell personal information. The closest thing to sharing it is the Google Ads measurement described in our cookie policy: it sets no cookies until you accept in Cookie choices, at the foot of every page, and you can withdraw that acceptance from the same place at any time. Exercising any of them takes a message to the address in section one, and we will not treat you differently for asking. Do Not Track: some browsers send a “Do Not Track” or Global Privacy Control signal. We honour it, and that is worth saying plainly because many sites do not: advertising measurement stays off while your browser sends it, even if you had accepted on an earlier visit. The signal outweighs the older answer and we do not ask you to undo it. What happens either way, signal or no signal, is the anonymous measurement signals and the click note described in our cookie policy. And if you do accept, Google may recognise your browser on other websites, under its own privacy policy.
Children
This site is meant for businesses. We do not knowingly collect information from anyone under sixteen. If you believe a minor has sent us something, write to us and we will delete it.
Automated tools
No decision that affects you is taken automatically. A person reads every enquiry, and a person decides. The only thing this site decides on its own is which of the two languages to open in, and the language switch overrides it whenever you want. If we ever change that, this page changes first.
When this policy changes
The date at the top is the one that counts. If we change something that affects what we do with information we already hold, we will tell the people affected by email rather than quietly editing the page.