KECOMSOFT 
Healthcare
Patient scheduling and billing support, with the safeguards written into the agreement.
Patients rarely call about medicine. They call about an appointment, a bill or an insurance letter they cannot read. Every one of those calls still touches information that has to be handled exactly right, by someone who is not a clinician.
What we cover
Take the whole function or just the queues that hurt. You decide the scope.
Appointment scheduling, rescheduling and reminders Insurance eligibility and benefit questions Billing, statements and payment plan queries
How your team gets built
The same three steps for every engagement. You keep control of quality throughout.
- 01
We map the work
Volumes, channels, tooling and what good looks like. No guesswork on scope.
- 02
We staff and train
We recruit against your profile and train on your product, not on a generic script.
- 03
We run and report
Daily queues, weekly quality reviews and a monthly report you can take to your board.
What we commit to
Not projections. Commitments we write into the agreement.
Handling rules for patient information agreed in writing with you, and trained before the first call — not learned on a patient.
Least-privilege access on named accounts, logged and reviewed. Revoked the same day an agent leaves the account.
Nothing stored outside your systems. Agents work in your platform; no local copies, no personal devices used as a workaround.
A clear line on what an agent may never answer. Clinical questions go to a clinician, every time, without an agent deciding.
Common questions
What about HIPAA?
Handling patient information for a covered entity requires a signed Business Associate Agreement, and the specific safeguards belong in that agreement rather than on a web page. Bring your compliance team to the first call — we would rather work through your requirements properly than claim a badge here.
Can agents give medical advice?
No, and that boundary is written into the training. Agents handle scheduling, billing and administration; anything clinical is routed to your staff. An agent who is unsure escalates rather than guesses.
Do you work in our EHR or practice system?
Yes, on access you provision and control. We do not export data into tooling of ours, and the record stays where it already lives.
Tell us what's piling up
Send us your volumes and channels. We will come back with a staffing plan and a number, not a brochure.
Let's talk