KECOMSOFT 
Development support
Engineering hands and developers for the backlog your product team never reaches.
Every product team has a list of things that never make it into a sprint: the reported bug that is not quite urgent, the dependency two versions behind, the integration someone promised a customer. It is not that the work is hard. It is that it never wins against the roadmap.
What we cover
Take the whole function or just the queues that hurt. You decide the scope.
Product maintenance
Fixing reported bugs Dependency and framework updates Small features from the backlog
Integrations and automation
Third-party API integrations Internal process automation Keeping your tools in sync
Data and reporting
Database queries and clean-up Recurring dashboards and reports Migrations and bulk imports
Quality and technical support
Manual and regression testing Reproducing and diagnosing incidents Technical documentation
1 / 4 — Product maintenance
How your team gets built
The same three steps for every engagement. You keep control of quality throughout.
- 01
We map the work
Volumes, channels, tooling and what good looks like. No guesswork on scope.
- 02
We staff and train
We recruit against your profile and train on your product, not on a generic script.
- 03
We run and report
Daily queues, weekly quality reviews and a monthly report you can take to your board.
What we commit to
Not projections. Commitments we write into the agreement.
The same developer on your codebase, dedicated to your account. Never shared with another client, never rotated without telling you.
We work in your repository, your branch conventions and your review process. Nothing reaches your main branch without your review.
Every change arrives with a plain description of what it does and how it was tested. If something could not be tested, that is written down too.
Everything we write is delivered in your repository. The assignment of rights is signed into the master agreement, before the first line of code — not assumed afterwards.
Common questions
What technologies do you work in?
We agree that before we start, not after. If your stack is outside what we can support well, we say so at that point rather than learning it on your project. It is a shorter conversation than it sounds and it saves both sides a bad first month.
Is this a replacement for a senior engineer?
No, and it is worth being blunt about it. This is capable hands for maintenance, integrations, data work and testing — the queue that never wins against the roadmap. Architecture decisions and the design of a new system stay with your team, where the context lives.
How do you work with our developers?
Inside your process, not next to it. Your tickets, your repository, your review. We would rather be one more person your team can assign work to than a separate vendor that hands over a deliverable every few weeks.
Tell us what's piling up
Send us your volumes and channels. We will come back with a staffing plan and a number, not a brochure.
Let's talk